Effective date: May 22, 2026
These Terms of Service govern your access to and use of the SeatedIQ platform. Please read them carefully before using the service.
By creating an account or using any part of the SeatedIQ platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using SeatedIQ on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree to these Terms, do not use the service.
You must be at least 18 years old to use SeatedIQ. The platform is intended for restaurant operators, food & beverage businesses, and their authorized staff.
When you register, you agree to:
Free trial
New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using the service.
Paid subscriptions
Subscriptions are offered on monthly or annual billing cycles. Prices are as published on our Pricing page and subject to change with 30 days' notice. Annual plans are billed in full at the start of each billing period.
Per-location pricing
Your base subscription covers your primary location. Each additional restaurant location is billed at the published per-location rate for your plan.
Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for partial periods except where required by applicable law.
Failed payments
If a payment fails, we will retry it and notify you by email. Accounts with overdue balances may be suspended after reasonable notice.
You agree to use SeatedIQ only for lawful purposes. You must not:
We reserve the right to suspend or terminate accounts that violate these rules without refund.
SeatedIQ provides tools to send SMS, WhatsApp, and email messages to your guests. You are solely responsible for ensuring all messages comply with applicable law, including TCPA and carrier requirements.
You represent and warrant that:
SeatedIQ is not liable for fines or claims arising from your failure to comply with messaging laws. You agree to indemnify us against any such claims.
You retain ownership of all guest data you input into SeatedIQ. You are the data controller and SeatedIQ is your data processor with respect to guest personal data. Our data processing practices are governed by our Privacy Policy and, where applicable, a Data Processing Agreement available upon request.
SeatedIQ integrates with third-party services including reservation platforms, messaging providers (Twilio, Telnyx), and payment processors (Stripe). Your use of these integrations is subject to the applicable third-party terms of service. We are not responsible for the availability or practices of third-party services.
SeatedIQ and all related technology, designs, trademarks, and content are the exclusive property of SeatedIQ and its licensors. These Terms do not grant you any ownership rights in the platform. You retain all rights in content you create using the platform.
THE SEATEDIQ PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEATEDIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE PRECEDING TWELVE MONTHS OR ONE HUNDRED US DOLLARS ($100).
You agree to indemnify and hold harmless SeatedIQ and its affiliates, officers, directors, and employees from any claims, liabilities, or expenses arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any messaging or privacy laws; or (d) your guest data or how you use it.
Either party may terminate the agreement at any time. You may cancel your account from the account settings page. We may suspend or terminate your access immediately if you violate these Terms or applicable law. Sections that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Delaware, United States. Disputes will first be subject to informal negotiation; if unresolved within 30 days, they will be resolved by binding arbitration under AAA rules on an individual basis (no class actions).
We may update these Terms from time to time. When we make material changes, we will notify you by email and by posting a notice in the platform at least 14 days before the new terms take effect.
Questions about these Terms? Contact us at legal@seatediq.com or write to SeatedIQ, Legal Team, [Address on file].