Reservations

Reservation Management That Actually Works

Online booking widget for your website
Real-time floor plan and table management
Waitlist management with automatic SMS alerts
Group booking and event management
Cancellation and modification handling
Connects to OpenTable, Resy, Tock, and Yelp

40%

reduction in no-shows

with automated confirmation + reminder SMS

98%

SMS open rate

vs 20–25% for email

Messaging

Automated SMS & Email Campaigns

Automated booking confirmations via SMS
24-hour and 2-hour pre-visit reminders
Post-visit review request messages
Win-back campaigns for lapsed guests
Personalised birthday and anniversary offers
WhatsApp Business integration
Multi-provider SMS: Twilio and Telnyx
Review Rating Gate — 1–10 score filters before sending review links

Guest CRM

Know Every Guest Like a Regular

Automatic guest profile creation from every booking
Full visit history and spend tracking
Dietary preferences and allergy notes
Custom tags and VIP designation
Guest lifetime value calculation
Smart segments for targeted campaigns

30%

more repeat visits

within 3 months of using SeatedIQ CRM

Works with your POS

S

Square

Payments API — syncs completed payments by location

T

Toast

Orders API — syncs closed checks from every service

C

Clover

Orders API — syncs paid orders in real time

SeatedIQ matches payments to reservations automatically by time — no table mapping required.

POS Integration

Real Spend Data, Zero Manual Entry

Connect your point-of-sale system and SeatedIQ automatically pulls every bill total into the matching reservation. Spend data flows straight into the guest's lifetime profile — no spreadsheets, no copy-paste, no staff overhead.

Connects to Square, Toast, and Clover out of the box
Auto-matches payments to reservations by time window
Calculates lifetime spend per guest automatically
Average spend per visit shown on every guest profile
Segment campaigns by spend tier — high value vs occasional
Sync on demand or on a scheduled refresh

AI

personalised owner responses

drafted instantly — using your own website as context

Google Reviews

Track Reviews. Respond Faster. Protect Your Rating.

Sync your Google reviews daily via the Places API
Track your average rating and total review count over time
Rating breakdown by star — instantly spot trends
AI drafts a personalised owner response for every new review
Knowledge base built from your website for contextually accurate responses
DataForSEO fallback scraping if your site blocks direct requests
Copy responses to clipboard and paste straight into Google Maps
Enable/disable per-restaurant — full control for multi-location groups

Integrations

Works With Your Whole Stack

SeatedIQ is the connective tissue between your reservation system, POS, and guest communications. One platform, all your guest data, no silos.

Reservation platforms: OpenTable, Resy, Tock, SevenRooms, TheFork
POS systems: Square, Toast, Clover
Messaging: Twilio SMS, Telnyx SMS, WhatsApp Business, iMessage (LoopMessage)
Email: Resend, Mailchimp-compatible export
Review platforms: Google, Yelp, TripAdvisor links
API access for custom integrations

50+

integrations supported

reservation, POS, messaging, and review platforms

All the tools a growing restaurant needs